If you are unhappy with your purchase for whatever reason, we're here to help! We offer returns within 30 days of your purchase. Your exchange can be in the form of store credit or a different product. 

Please note the following exceptions to our return policy:

• Discounted items are final sale and cannot be returned or exchanged
• Returned items must be returned in original product packaging 
• Returned items must have no visible signs of wear or use
• If your item is defective or damaged, we will issue you a refund to the original payment method, along with 10% off your next purchase

To initiate a return or exchange, please email us at info@baesbags.com. Please provide your order number, delivery zipcode, email address and the item you wish to return or exchange. 

Additional Information:

• Your return will be handled within 7 to 14 business days from the date of inquiry
• Any shipping fees required to return your item will be your responsibility
• Please feel free to contact us with any additional questions at info@baesbags.com